Services

Ethical Hacking

Ebuyplace

e-buyplace.com es el 1° especialista enSupplier Relationship Management que ha desarrollado un original y singular SRM 100% a través de Internet, que integra a las empresas fabricantes con sus proveedores, optimizando los procesos de compras, abastecimiento, administración, pagosy gestión integral del gasto.

e-buyplace.com se integra al ERP y brinda tangibles beneficios en múltiples dimensiones: transaccionales, organizacionales, cualitativos, de reducción de costos y precios.

Además le ofrece flexibilidad y rápida implementación con la escala adecuada para soportar la totalidad de las transacciones de grandes empresas con un modelo de negocios que reduce la inversión total a valores marginales.

Debt Collections

Problems with cash flow, mismatch between accounts receivable and accounts payable, high financial costs associated with non-payment of bills by customers and others, are some of the problems that Avalon can solve for you through our portfolio recovery services.

Our service goes beyond collecting your portfolio. Through our program, Data Refinery™, we make sure to provide reliable metrics and operational visibility of your portfolio so you can make informed decisions.

For more information, contact us.

Surveying and Quality Assurance

Understanding your sales strategy, implement it and increase the possibility of achieve a sale in every contact, is our commitment. The key is to take advantage of all the tools available for this goal and mainly to ensure the compliance of the business metrics and commercial expectations of your company.

Our job is to assure to get the most out of your database, update it, implementing cross-selling and up selling programs, new customer acquisition, loyalty programs management, renewal of services and subscriptions, direct response programs, and others.

To learn more about the services we can deliver for your company, contact us.

Sales

Understanding your sales strategy, implement it and increase the possibility of achieve a sale in every contact, is our commitment. The key is to take advantage of all the tools available for this goal and mainly to ensure the compliance of the business metrics and commercial expectations of your company.

Our job is to assure to get the most out of your database, update it, implementing cross-selling and up selling programs, new customer acquisition, loyalty programs management, renewal of services and subscriptions, direct response programs, and others.

To learn more about the services we can deliver for your company, contact us.

Customer Experience

For quite some time, taking care of customers has changed and is has become an overwhelming challenge. Avalon’s customers have found in us the perfect solution to communicate with their clients in a renewed way, improving the customer experience between them and the company.

The omnichannel service platform is no longer an option and has become a necessity. Anticipate your competitors and don’t allow your company to find obstacles for communicate with your customers. Find in Avalon the solutions you need to be always near them and taking advantage of all the means of communication that technology puts at your fingertips.

To learn more about the services you can find in Avalon for your company, contact us.

How’s my Driving – Hotline

HMD is a system that allows companies to capture the claims of drivers who are victims or witnesses of misconducts, recklessness or negligence of drivers of private truck/vehicle fleets.

According to a study conducted by Fireman’s Fund Insurance, it was established that the companies who have these hotlines, have an incidence of accidents 22% lower in relation to those who don’t have it, claims to insurers is reduced by 20% and 50% of the pilots are just reported just once before experiencing a change of conduct.

HMD allows companies to have a reliable control system that will give them statistics, frequency and key information to improve training schemes for their pilots as well as to take corrective actions with personnel who persist on a misconduct.

Benefits

  • Confidential reports: The information is confidential and will be sent to the people in charge of the fleet in order to follow up the cases that are reported.
  • Reliable Information: The information is delivered in real time to the person responsible for receiving the complaints.
  • Feedback to the complainant: The agent can (according to process), give feedback to the person who made the report and inform about the actions that will be taken.
  • Security: As an external service, callers will not be able to obtain information from the company that owns the vehicle. This reduces the probability of a heist.
  • Availability: There will always be a trained person availabre to take the drivers’ report within the service hours.

For more information on this service, contact us.

Payroll Outsourcing

Avalon’s Payroll Outsourcing Services is definitely the right move for your company. By definition, outsourcing will let you focus on generating value by attending your core business activities. All the activities that make you waste time and money are our responsibility.

In other words, we take care of your payroll operations area, by serving all of your employees and attending all their needs with the payroll, Social Security and others.

Among the value propositions of our services, you can…

  • You can choose Avalon if you are a foreign organization that have business activities in Guatemala and don’t want to make mistakes in legal, tax, payroll and contributions.
  • Delegate general managing of all the payroll activities.
  • If there is a labor conflict, your company is not affected because we take care of all legal issues and dealing with authorities (costs may apply).
  • Your company will deal with a unique provider instead of having and individual relation with each independent contractor.
  • Cost optimization by having the services of professionals totally focused on managing your payroll needs.

For more information, contact us